Privacy Policy

Effective Date: 10/10/2024

At Realleader UK LTD. ("we," "our," or "us"), your privacy is a priority. This Privacy Policy outlines how we collect, use, and protect your personal data when you interact with us through our website [www.bodytechsupply.co.uk] (the "Site"). We are committed to complying with the General Data Protection Regulation (GDPR) and UK data protection laws to safeguard your privacy.

1. Information We Collect

We may collect and process the following types of personal information:

- Contact Information: Name, address, email, and phone number.
- Account Information: Username and password when you create an account with us.
- Payment Information: Credit/debit card details, PayPal account information, or bank account details for processing payments.
- Transaction Data: Information related to your purchases and order history.
- Technical Data: IP address, browser type, time zone setting, operating system, and platform.
- Marketing Preferences: Preferences in receiving marketing communications from us.

2. How We Use Your Information

We collect and use your data for the following purposes:

- Order Fulfilment: To process and deliver your orders, including managing payments and refunds.
- Customer Service: To respond to your inquiries, provide customer support, and resolve issues.
- Account Management: To create and manage your account, verify your identity, and maintain your profile.
- Marketing and Promotions: To send you information about our products, offers, and promotions (with your explicit consent).
- Improving Our Services: To understand how our Site is used, to improve its functionality, and to enhance your shopping experience.
- Compliance and Legal Obligations: To comply with applicable laws, regulations, and legal requests.

3. Legal Basis for Processing Your Data

Under the UK GDPR, we rely on the following legal bases for processing your data:

- Contractual Necessity: To fulfil your order or request.
- Consent: Where you have given us explicit consent to send you marketing materials.
- Legitimate Interest: For purposes such as improving our services, fraud prevention, and maintaining the security of our Site.
- Legal Obligation: To comply with applicable legal requirements.

4. How We Share Your Data

We may share your data with:

- Service Providers: Third-party vendors (e.g., payment processors, delivery companies) who help us run our business.
- Business Transfers: In case of a merger, acquisition, or sale of our business assets.
- Legal Authorities: If required by law, or to protect our rights, property, or safety.

We do not sell or share your personal data with third parties for their marketing purposes.

5. International Data Transfers

Your personal data may be transferred outside of the UK or the European Economic Area (EEA) for the purposes of processing. We ensure that adequate safeguards are in place, such as standard contractual clauses, to protect your data in line with UK GDPR requirements.

6. Data Security

We implement technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. This includes encryption, secure servers, and restricted access to data.

7. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements. After this period, we will securely delete or anonymise your data.

8. Your Rights

Under the UK GDPR, you have the following rights:

- Access: To request a copy of the personal data we hold about you.
- Correction: To request correction of any incomplete or inaccurate data we hold about you.
- Erasure: To request the deletion of your personal data where there is no legal reason for us to retain it.
- Restriction: To request that we restrict the processing of your data in certain circumstances.
- Data Portability: To request the transfer of your data to another service provider in a structured, commonly used, and machine-readable format.
- Objection: To object to the processing of your personal data for direct marketing purposes or based on our legitimate interests.

To exercise any of these rights, please contact us using the details below.

9. Cookies

Our Site uses cookies to enhance your experience, analyse traffic, and provide personalised content. For more information, please see our Cookie Policy.

10. Marketing Communications

You will only receive marketing communications from us if you have opted in. You can unsubscribe from these communications at any time by clicking the "unsubscribe" link in our emails or by contacting us directly.

11. Third-Party Links

Our Site may contain links to third-party websites or services. This Privacy Policy applies only to our Site, so please review the privacy policies of any third-party websites you visit.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you via email. Please review this page regularly to stay informed.

13. Contact Us

If you have any questions about this Privacy Policy or wish to exercise any of your rights, please contact us at:

Realleader UK LTD.
Email: contact@bodytechsupply.co.uk
Address: Realleader UK LTD. Unit 1, EMS House, Rossfield Road, Ellesmere Port, CH65 3BS